To read our complete Privacy Policy in detail, [click here to view the PDF].
Privacy Policy
Effective Date: 04/08/2026
At EmpowerOne Support Services, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
This policy is designed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NDIS Practice Standards.
Who We Are
EmpowerOne Group Pty Ltd
Trading as EmpowerOne Support Services
Address
9 Amadeus Way, Brabham WA 6055
Phone
0410 003 798
0430 402 829
Email
info@empoweronegroup.com.au
Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Full name
- Phone number
- Email address
- Residential address
- Date of birth
- Emergency contact details
NDIS Information
- NDIS participant number
- Plan management type
- Support requirements
- Referral information
Health Information
Where necessary to provide appropriate supports, we may collect information relating to:
- Medical conditions
- Mobility requirements
- Disability support needs
- Risk assessments
- Transport requirements
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and analytics data
How We Collect Information
We collect information when you:
- Submit an enquiry
- Complete a referral form
- Contact us by phone or email
- Request information
- Apply for employment
- Use our website
Information may also be provided by:
- Support coordinators
- Family members
- Guardians
- Healthcare professionals
- Government agencies (where authorised)
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide NDIS supports
- Process referrals
- Arrange services
- Communicate with participants and families
- Improve our services
- Meet legal and regulatory obligations
- Maintain accurate participant records
Sharing Your Information
We only share your information when necessary.
This may include:
- Your nominated support coordinator
- Medical professionals
- Allied health providers
- Government agencies where required by law
- NDIS representatives
- Technology providers that securely host our systems
We never sell your personal information.
Storage and Security
We take reasonable steps to protect your information by using:
- Secure systems
- Password-protected databases
- Restricted staff access
- Encrypted communications where appropriate
- Secure website hosting
Only authorised staff members have access to personal information required to perform their duties.
Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our website.
Cookies help us:
- Improve website performance
- Analyse visitor behaviour
- Remember user preferences
You may disable cookies through your browser settings if you prefer.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate or incomplete.
To make a request, please contact us using the details below.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate or incomplete.
To make a request, please contact us using the details below.
Marketing Communications
We may occasionally contact you regarding our services if you have made an enquiry or requested information.
You may opt out of marketing communications at any time.
Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Meet legal obligations
- Comply with NDIS requirements
- Resolve disputes
Information is securely destroyed or de-identified when no longer required.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
EmpowerOne Support Services
Phone
0410 003 798
0430 402 829
Email
info@empoweronegroup.com.au
Address
9 Amadeus Way, Brabham WA 6055