Frequently Asked Questions
Your Questions, Answered by Our Team
Find answers to the most common questions about our NDIS services, eligibility, service areas, plan management, transport assistance, and getting started with EmpowerOne Support Services. If you can’t find what you’re looking for, our friendly team is here to help.
Yes. EmpowerOne Support Services Pty Ltd (ACN: 694 946 382), trading as EmpowerOne Support Services, is a registered NDIS provider approved to deliver Personal Care, Household Tasks, Community Participation, Life Skills Development and Transport supports.
We provide NDIS support services throughout the Perth metropolitan area.
Yes. We work with participants under all management types — self-managed, plan-managed, and NDIA-managed.
We offer flexible scheduling, including early mornings, evenings and weekends where required. Let us know your preferred times when you enquire.
Personal Care covers hands-on support with daily activities like showering and dressing, while Household Tasks covers home-based support like cleaning and laundry. Many participants use a combination of both.
Yes — wheelchair-accessible transport is one of our core services. We can safely get participants to appointments, activities and errands across our full service area, including Joondalup, Wanneroo, Butler, Ellenbrook, Hillarys, Scarborough and surrounding suburbs, with vehicles and support workers equipped for wheelchair access and transfers.
We aim to begin support as quickly as possible after an initial chat and support plan — usually within 1–2 weeks , depending on availability.
Yes — our Referral Form on the Contact page is designed for family members, support coordinators, and GPs referring a participant into our service.
Generally, Australians under 65 with a permanent and significant disability that affects their ability to take part in everyday activities may be eligible for NDIS funding. Visit ndis.gov.au or speak with our team for guidance.
Get Started Today
Ready to Take the Next Step Towards Independent Living?
Speak with our friendly team today about personal care, community access, household assistance, life skills or transport support across the Perth metropolitan area.