Feedback & Complaints
We're Committed to Listening and Improving
Your feedback helps us deliver better support. Whether you’d like to share a compliment, suggestion, concern, or complaint, we’re committed to listening, responding fairly, and resolving issues promptly and respectfully.
Share Your Feedback
Complete the form below and a member of our team will respond as soon as possible.
Our Commitment
How We Handle Feedback
We value every piece of feedback and are committed to resolving concerns fairly, confidentially, and in accordance with the NDIS Code of Conduct and NDIS Practice Standards.
Our commitment includes:
- Acknowledging your feedback promptly.
- Treating all concerns respectfully and confidentially.
- Investigating complaints fairly and objectively.
- Keeping you informed throughout the process.
- Using feedback to continually improve our services.
Complaint Resolution Process
What Happens Next?
1. Submit Your Feedback
Complete the online form, email us, or contact our team by phone.
2. We Review Your Concern
Our team will acknowledge your feedback and begin an appropriate review.
3. Investigation
If required, we’ll investigate the matter thoroughly and fairly.
4. Resolution
We’ll discuss the outcome with you and explain any actions taken to resolve your concern.
Need Independent Assistance?
Need Independent Assistance?
If you are not satisfied with our response, or would prefer to make your complaint directly to the NDIS Quality and Safeguards Commission, you may contact them at any time.
Phone
1800 035 544
Website
https://www.ndiscommission.gov.au
The Commission is responsible for improving the quality and safety of NDIS services and handling complaints about NDIS providers.
